Return, Refund & Cancellation Policy

Return, Replacement & Cancellation Policy

At Simplifi Nest, your experience matters to us and every order is carefully quality-checked before dispatch. If something isn’t right with your purchase, you may request an exchange or replacement within 7 days of delivery, subject to our policy guidelines.

Eligibility for Replacement
Your purchase qualifies for a replacement only under the following conditions:

You received a product different from what was ordered or shown on our website.
The product arrived in damaged condition or has a verified manufacturing defect.
Essential parts or accessories are missing from the package.

Non-Returnable Items

All our products are non-returnable due to the complexities involved in reverse logistics for delicate and large items. However, if the issue is due to our error (such as a wrong or defective item), we will offer a replacement.

How to Return

Open this link -
https://www.simplifinest.com/apps/returns-manager
Log in using your Order ID and Phone number / Email used during placing the order.
Select your order, choose the item, and follow the steps
Our team will respond within 48-72 hours

All Resolutions Are Issued as Store Credits

We resolve every case for all orders [Prepaid, Partial-Paid or Cash on Delivery (COD)] - returns, quality complaints, damaged items, wrong products, and COD orders, exclusively through Simplifi Nest Store Credits. We do not refund to the original payment source.

Why Store Credits and not a bank refund?

Speed: Credits are issued within 48 hours. A bank refund takes 7 - 15 business days, often requires a courier pickup first, and still depends on your bank's processing cycle. Store Credits skip all of that.
Simplicity: For most complaints, especially quality dissatisfaction and damaged products, you don't need to return the item at all. Credits are issued and the case is closed.

Store Credits — how they work:

Credited to your SimplifiNest account within 48 hours of approval
Never expire
No restrictions, usable on any product across the full catalogue
Can be split across multiple orders or combined with discount codes
Cannot be transferred to another account or converted to cash

Size, Material, Colour & Quality Dissatisfaction

We kindly request you to review the product details carefully before placing your order. To help you make an informed choice, we provide comprehensive information on the product page, including dimensions, material, capacity, features, and other relevant specifications.

Please note that requests related to size, dimensions, material, finish, or other product characteristics can be considered only when the product received differs from the specifications or information provided on the product page.

Pre-order Shipments

Order Confirmation: All preorders are confirmed upon successful payment. You will receive a confirmation email with your order details and an estimated shipping timeline.
No Cancellations: Preorders cannot be cancelled once placed. Please review your order carefully before completing your purchase, as we are unable to accommodate cancellation requests for preordered items. If an eligible pre-order is cancelled before shipping, the amount already paid will be issued as Simplifi Nest Store Credits.
Combined Shipping: If your order contains both preorder items and regularly stocked (in-stock) items, all items will be shipped together in a single shipment once the preorder item becomes available. In-stock items will not be shipped separately or in advance.
Shipping Timeline: We aim to ship all preordered products within the estimated timeline communicated at the time of purchase. However, due to operational constraints, shipping dates may vary by seven (7) to ten (10) days beyond the originally provided timeline.
Delayed Fulfillment: In the event that your order is not fulfilled even after this extended window (original estimated timeline + up to 10 additional days), we will automatically cancel the order and issue a full refund to your original payment method.

Order Cancellation

Prepaid or Partial-Paid Orders - Cannot be cancelled once placed. Orders are processed and dispatched immediately upon payment confirmation. If you placed an order in error, contact us on WhatsApp right away — we cannot guarantee cancellation, but will do our best.

COD Orders Before Dispatch - Can be cancelled. Log in → order history → select order → Cancel. Available only while the order is in pre-dispatch state.

After Dispatch No order can be cancelled once shipped, regardless of payment type. If you no longer want the item, refuse delivery at the door and notify our team — Store Credits will be issued once the item is received back at our warehouse.

Delivery Timelines

We aim to dispatch all orders within 48 hours. Once shipped, delivery typically takes 3–10 days, depending on your location and serviceability. In certain situations, such as unforeseen logistical challenges, weather conditions, or other circumstances beyond our control, delivery may take a little longer.

In any case, if your order has exceeded the expected delivery timeline, please reach out to our customer support team. We’ll promptly review the status with our delivery partner and do our best to expedite your order.

Please Note: Delivery delays do not qualify for a refund. However, in the case of an exceptional delay beyond a reasonable timeframe, Simplifi Nest may offer a store credit or voucher, at its discretion, as a goodwill gesture.

Installation Support

WhatsApp Support (free): Click the WhatsApp icon on simplifinest.com and message us — we'll walk you through assembly step by step. Share photos or videos if needed.
Paid Installation Service: Available as a product on our website. After purchase, our team will schedule a technician visit at your convenience.

Contact & Support