Return, Refund & Cancellation Policy

Returns

We offer a 7-day return window from the date of delivery.

Eligibility

Product must be completely unused — not assembled, installed, or tested
All original packaging, tags, accessories, and components must be intact
Products over 5 kg are not eligible for return — reverse logistics for heavy parcels is not operationally feasible
Products that have been installed cannot be returned under any circumstances

How to Return

Log in to simplifinest.com
Go to the Return & Exchange tab in the footer
Select your order, choose the item, and follow the steps
Our team will respond within 48 hours

All Resolutions Are Issued as Store Credits

We resolve every case — returns, quality complaints, damaged items, wrong products, and COD orders — exclusively through Store Credits. We do not refund to the original payment source.

Why Store Credits and not a bank refund?

Speed: Credits are issued within 48 hours. A bank refund takes 7–15 business days, often requires a courier pickup first, and still depends on your bank's processing cycle. Store Credits skip all of that.
Simplicity: For most complaints — especially quality dissatisfaction and damaged products — you don't need to return the item at all. Credits are issued and the case is closed.

Store Credits — how they work:

Credited to your SimplifiNest account within 48 hours of approval
Never expire
No restrictions — usable on any product across the full catalogue
Can be split across multiple orders or combined with discount codes
Cannot be transferred to another account or converted to cash

Quality Dissatisfaction

If the product does not meet the quality you expected based on the listing, we will issue Store Credits for the full product value — no questions asked. You do not need to return the item or provide proof of defect. The product is yours to keep.

To raise a quality complaint: log in → Return & Exchange portal → select order and item → reason: "Issue Credits". Credits are issued within 48 hours.

Damaged, Wrong, or Defective Product

If your order arrives damaged, defective, or is the wrong item, we take full responsibility. You have two options:

Store Credits equal to the full product value — issued within 48 hours, no return required
Free replacement dispatched to your address — select "Replacement" when raising the request

You do not need to return the damaged item in either case. Attaching a photograph of the damage speeds up processing, but is not mandatory.

To raise a request: log in → Return & Exchange portal → select order → choose "Issue Credits" or "Replacement".

Cash on Delivery (COD) Orders

All resolutions for COD orders — returns, quality complaints, damaged or wrong items — are processed as Store Credits. Since no online payment was made, a bank refund is not applicable. Store Credits function identically to those issued on prepaid orders and can be used immediately.

Order Cancellation

Prepaid Orders Cannot be cancelled once placed. Orders are processed and dispatched immediately upon payment confirmation. If you placed an order in error, contact us on WhatsApp right away — we cannot guarantee cancellation, but will do our best.

COD Orders — Before Dispatch Can be cancelled. Log in → order history → select order → Cancel. Available only while the order is in pre-dispatch state.

After Dispatch No order can be cancelled once shipped, regardless of payment type. If you no longer want the item, refuse delivery at the door and notify our team — Store Credits will be issued once the item is received back at our warehouse.

Installation Support

WhatsApp Support (free): Click the WhatsApp icon on simplifinest.com and message us — we'll walk you through assembly step by step. Share photos or videos if needed.
Paid Installation Service: Available as a product on our website. After purchase, our team will schedule a technician visit at your convenience.

Contact & Support